Frequently Asked Questions

Company Information

When was Mexican Pharmacy (MP) formed and what is its origin?

Mexican Pharmacy was established to address the growing demand for affordable medications both locally and globally. With its roots in Jalisco, the pharmacy expanded to offer high-quality medications at competitive prices, serving both online customers and in-store visitors. MP has grown to become a trusted source for certified medications across 40+ countries, including the U.S.

What is MP’s stance on customer privacy?

Customer privacy is one of top priorities. We ensure that all customer data, including prescription information, is securely stored and handled with care. To learn more about how we protect your privacy, please refer to our Privacy Policy.

What sets Mexico Drugstore apart from other online pharmacies?

MP stands out due to its combination of low-cost, high-quality medications, secure online shopping, and a wide range of products. We also provide fast and reliable shipping to the US and other countries, with a focus on ensuring safe, accurate deliveries.

How does MP ensure the quality of medications?

All medications sold by Mexico shop adhere to international quality standards. We source our products from certified manufacturers, ensuring that every drug is safe, effective, and genuine. Our partnerships with leading suppliers allow us to offer high-quality medications at lower prices.

Does Mexican Pharmacy ship internationally?

Yes, our pharmacy ships to 40+ countries, including the US. We offer secure and fast shipping options, ensuring that your medications arrive safely and on time

Technology Information

What kind of technology does Mexican Pharmacy use for secure transactions?

We use state-of-the-art encryption technology to ensure that all online transactions are secure and your personal information is protected. Our platform guarantees that your prescription orders are handled with the utmost confidentiality and safety.

Does MP provide tracking for orders?

Yes, all orders placed with MP come with a tracking number, allowing you to monitor the delivery status of your medications. This ensures that you are always informed about the progress of your shipment.

How does MP ensure the safety of prescription handling?

We follow strict procedures to verify prescriptions and ensure accurate dispensing of medications. Our team of licensed pharmacists reviews each order to ensure it complies with both local and international healthcare regulations.

Is my personal information secure when I shop with Mexican Drugstore?

Yes, your personal information is fully protected. We use a secure online platform that ensures all your medical and personal data is encrypted and stored in compliance with global privacy standards.

Medication Information

What types of medications does Mexican Pharmacy offer?

Our Mexican platform offers a wide variety of medications, including prescription drugs, over-the-counter products, and specialized treatments. We carry medications for conditions such as diabetes, heart disease, asthma, gastrointestinal issues, and more. All products are sourced from certified manufacturers to ensure the highest quality.

Can I get brand-name and generic medications from your pharmacy?

Yes, MP offers both brand-name and generic medications. Our goal is to provide affordable options for everyone, so you can choose the product that best fits your needs and budget.

Are there any health risks associated with purchasing medications from MP?

No, MP takes great care to ensure that all medications are safe and meet international standards. We only work with trusted suppliers, and our medications undergo strict quality control to ensure they are effective and safe for use.

How does Mexican Pharmacy handle prescription medications?

To purchase prescription medications from MP, you must provide a valid prescription from a licensed healthcare provider. Our pharmacists carefully verify every prescription before dispensing the medication, ensuring accuracy and safety in every order.

Payment and Returns

What payment options are available?

A: You can use all major credit cards like Visa, Mastercard, American Express, and Discover to pay for your purchase.

Is your website safe for online payments?

Yes, it’s designed to be 100% safe. We employ advanced technology to safeguard your financial and personal information.

What if I want to return the product I’ve purchased?

We offer a 14-day return policy for unopened and unused products. If you are not happy with your purchase for some reason, you can get in touch with our support team and they will guide you through the return process.

What happens if the medication that was delivered is not the one I’ve ordered?

Although mistakes rarely happen, it can still occur once in a while. If that happened to you, just reach out to us immediately and we will gladly correct this error.

Additional Questions

Can I order medications online?

Of course. You can use our site to make your purchase from the comfort of your home at any time, day or night, as it’s accessible 24/7.

What are the shipping fees?

The shipping fees depend on the size of your order, its weight, and your location. You will be able to see the total before you complete the payment.

How long will my order take?

While delivery time might vary slightly depending on numerous factors, it usually takes from 7 to 21 business days for your order to be delivered.

Is package tracking available?

You will receive a tracking number when your order is dispatched and you can use it to follow your package as it makes its way to your specified location.

Do you deliver to every state in the USA?

Yes, we cover all 50 states and you don’t have to worry about any limitations when it comes to shipping your order.

Can Mexican Pharmacy help me save money on medications?

Absolutely. Mexican Pharmacy is known for offering medications at significantly lower prices compared to US pharmacies. Many of our customers save up to 80% on their prescriptions.

How long does shipping take?

Shipping times vary depending on the destination, but most orders to the US arrive within 7-21 days. We provide tracking for all shipments, so you can monitor your order’s progress.

What should I do if I need help with my order?

If you have any questions or concerns about your order, our customer service team is available to assist you. You can contact us via email, phone, or live chat on our website for prompt support.

How do I contact you if I have questions?

If you need any help, you can reach our customer support team using the contact form on our website, by sending us an email, or simply giving us a call. We are here to assist you Monday through Friday, 9 AM to 5 PM CST.

How do I check product availability?

Unless it is specified otherwise, all medications listed on our website are currently in stock and ready to be shipped. In case something is currently out of stock, you can sign up to receive a notification as soon as it becomes available again.

Do you have specific rules for customers located in the USA?

Absolutely not. The process of making an order is simple and straightforward. Just add all the medications that you need to your shopping cart, go through our simple checkout process, and we’ll handle everything else.

We hope that we have managed to answer all of your questions and make the entire experience clear and easy to understand. If there’s anything else we can assist you with, don’t hesitate to contact us and our customer support team will provide all the needed help to make sure you have a hassle-free experience.